PRODUCT CARE

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FaithGems's jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your FaithGems's jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended. Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.​​​

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STORAGE​

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When it is not being worn, always store your jewelry in its original case. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat. Never store your FAITHGEMS Silver in a leather pouch or bag. To avoid accelerated tarnishing always store your FAITHGEMS Silver in the special pouches provided.

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SILVER

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Exposure to air, dust or other elements, particularly those containing sulfur, may cause sterling silver to tarnish more rapidly. There are a number of non-abrasive polishes on the market specifically designed to remove tarnish. Always read the warning label and take care when using polishes on jewelry containing gemstones. Never store your FAITHGEMS Silver jewelry in a leather pouch or bag.

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GEMSTONES

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Special attention should be paid to FAITHGEMS gemstone jewelry. Avoid extreme temperature changes and contact with household chemicals. Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners. With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner.

FAITHGEMS turquoise and pearl jewelry require special care to keep the stones looking their best. Never let these stones come in contact with creams, ammoniated liquid, nail polish remover OR chlorinated water (swimming pools, etc.).

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LEATHER

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Avoid contact with water or other liquids. If your FAITHGEMS leather bracelet becomes soiled, it can be cleaned with saddle soap followed by a treatment of commercial beeswax polish.

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STONE BEADS

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Everyday Habits to Protect and Preserve Your Cherished Beaded Bracelets

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Beaded bracelets are more than just accessories – they’re treasured pieces that hold sentimental value and reflect our unique styles.
As passionate collectors and wearers of these beautiful creations, it’s our duty to protect and preserve them for years to come.

Adopting a few simple everyday habits can ensure your cherished beaded bracelets maintain their luster and durability.
Always clasp your bracelets gently to avoid stretching or breaking the delicate strings.

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Take it off when needed: While gemstone bracelets are relatively durable, it's a good idea to remove them when engaging in activities that could put excessive strain on the bracelet, such as showering, swimming, heavy lifting or vigorous physical activities. Also, remove the bracelet before swimming, bathing, or using harsh chemicals.

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Avoid Contact with Chemicals: Chemicals in beauty products, perfumes, and household cleaners can potentially damage the gemstones and weaken the elastic.

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Mindful Handling: Be gentle when pulling on and take off your bracelet. Avoid pulling or tugging at the gemstones, as this can stress the elastic and potentially lead to breakage.

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Proper cleaning and storage are also key. Gently wipe down your bracelets with a soft, damp cloth to remove dirt and oil buildup.
Avoid submerging them in water, which can weaken the strings.

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And store your collection safely in a cool, dry place – a jewelry box with separate compartments is ideal to prevent tangling.

By adopting these passionate preservation habits, you’ll be able to cherish your beaded beauties for many years to come.
Let’s treat these sentimental accessories with the love and care they deserve!

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REPAIRS

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Please accept our deepest apologies if any of our products need repair. Please contact the repairs department at admins@faithgemsjewelry.com to arrange any repairs. All repairs are handled on a case-by-case basis. Charges are assessed once a photo of the item for repair has been received and evaluated by the FAITHGEMS Repair Representative.

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If your order arrives broken or in an unacceptable condition, please inform the repairs department immediately. We apologize in advance for any inconvenience if this occurs and there will be no charge for this kind of repair. Please email the repair department at admins@faithgemsjewelry.com to arrange any repairs. Please ship the order back within 15 days to avoid any delays or penalties.

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Repairs or alterations that have been done outside of the FAITHGEMS repairs department completely void any FAITHGEMS warranty, and the items will not be able to be serviced by the FAITHGEMS repairs team.

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